Date privacy notice

TEEKANNE is a group consisting of the following companies:

TEEKANNE GmbH, Düsseldorf; Pompadour Tee-Handelsges. mbH, Düsseldorf; Teehaus GmbH, Radebeul; Beckerwerk Fulda GmbH, Fulda; TEEKANNE Ges. mbH, Salzburg and Pompadour Té S.r.l./GmbH, Bolzano. In the following text, the designations "TEEKANNE" and “the TEEKANNE group" refer to all of these companies. TEEKANNE takes the protection of personal information very seriously and strives to protect your privacy. To this end, we are committed to complying with the legal data privacy regulations. We want you to know what information we collect and save, and how we use this information.

1. Responsible Body

As a visitor to our website, you expect a high degree of quality, not only from our products, but also when processing your personal data. We are responsible for the handling of your data which we process according to your wishes and in accordance with the provisions of the German and EU data protection laws. Personal information is any data you can be personally identified with. Your personal data will only be used further if permitted by law or if you have given your consent.

Responsible for the collection and processing of personal data is:

Teekanne GmbH

Münchner Bundesstraße 120

5020 Salzburg, Austria


If you have a question on data protection or data security, contact our data protection officer

Mr. Bernd Fuhlert

@-yet GmbH

The data protection officer of Teekanne GmbH

Schloß Eicherhof

42799 Leichlingen, Germany


Our service providers include e.g. printing plants, lettershops, call centers, logistics companies, data centers, analytical service providers and payment service providers. Our service providers are prohibited from processing your data for other purposes or for themselves. It is important to us that you can always find out from the following information which personal data is collected and processed during your visit to our website.

2. Your Rights in Data Protection & Cancellation Law

The following rights are entitled to you when your personal data is processed:

  • You have the right to be informed by the responsible person about your personal data.
  • Right of rectification or erasure or constraint of processing
  • Insofar as the processing of your personal data is based on a balance of interests (Art. 6 (1) (f) GDPR) or if the processing is necessary for the performance of a task which is in the public interest or during the exercise of official authority which was transferred to the responsible person (Art. 6 (1) (e) GDPR), you have the right to revoke the processing. We will inform you in detail in the following sections.
  • Right to data portability
  • Insofar as the processing of your personal data is based on consent (Art. 6 (1) (a) or Art. 9 (2) (a) GDPR)), you have the right to revoke consent at any time.
  • We will inform you in detail in the following sections.
  • Right of appeal to a supervisory authority

You have the right to object to the processing of your data at any time for reasons that may arise from your particular situation, if the legal requirements are fulfilled. If you object to the processing of your data for advertising purposes or want to revoke a given consent, it is sufficient at any time to send a short email message to our data protection officer to or by mail to Teekanne GmbH, Munich Bundesstraße 120, 5020 Salzburg, Austria. Your data will then no longer be processed for advertising purposes or for revocation of consent. The legality of processing up to the opposition or revocation remains unaffected thereby. After your objection to the processing of your personal data for advertising purposes or the revocation of your consent, we are obliged under data protection law in accordance with the requirements of the German data protection supervisory authorities to include the necessary data (name, address, email address) in our internal advertising block list and permanently (only for this purpose) to store (lock) and to use for comparison with our future advertising files. (Art. 21 (3), Art. 17 (3) (b), Art. 6 (1) (c)  GDPR). This ensures the compliance with your advertising contradiction or the revocation of your consent permanently. If you have any questions about the processing of your personal data by us, we will be pleased to provide you with information about the data concerning you. Furthermore, if the legal prerequisites are met, you have the right to correct, delete, object, restrict the processing and the right to data portability. Please contact our data protection officer in all these cases (see contact details under number 1. under the communication addresses listed there). Finally, you have the right to complain to a competent data protection supervisory authority.

3. Processing of personal data on our website

  • Use of our website

The Teekanne GmbH - as is customary and necessary for use on websites - processes so-called server log files when the user accesses our website. When you visit our website, our web server records the domain name or IP address of your computer, the file name and the URL that was requested, as well as the http response code and, if applicable, the URL referring to our website (legal basis: Art. 6 para. 1 (b) GDPR). This procedure is technically usual and necessary to enable the use of our website. We are supported by our technical service providers who we use as processors. The above-mentioned data are logged and used for the purpose of preventing unlawful use or attempting to attack our web server (Article 6 para. 1 (f) GDPR). The data are deleted after 6 months.

The Teekanne site contains links to other websites. We are not responsible or liable for the privacy policies or the content of such sites.

  • Newsletter

If you subscribe to our newsletter, you agree that we regularly inform you about current offers and competitions of Teekanne GmbH and interesting facts about tea by email and invite you to surveys. You can revoke your consent at any time, e.g. under the email address  or by clicking on the unsubscribe link in each newsletter. (For newsletter unsubscription). When you sign up for the newsletter, we will collect your email address, your salutation and your name for the personalized shipping of our newsletter. Your address data will be forwarded to our service providers for newsletter delivery, which we will use as a processor. You will receive a confirmation email confirming your consent (so-called double opt-in procedure). We will use your data until the consent is revoked.

  • Google Analytics

On our website we use the functions of the web analytics service Google Analytics. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. The storage of the Google Analytics cookie (legal basis Art. 6 (1) (f) GDPR) is based on our legitimate interest in the analysis of user behaviour in order to optimize our internet offer as well as our advertising. We are supported by Google as a subprocessor. Google will use this information to evaluate the use of the website by the user, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. IP anonymization.  On our website, the function for IP anonymization is activated. Your IP address will be truncated by Google within the European Union or in a state party to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional circumstances will the complete IP address be sent to a server of Google in the USA where it will be shortened there. The legal basis for a transfer of personal data is the so-called EU-US Privacy Shield.

  • Google AdWords

Google AdWords is integrated on our website. Google AdWords is an internet advertising service that allows us to display ads on Google's search engine results and on the other hand through Google's advertising network. Google AdWords allows us to pre-set specific keywords under which an ad will appear on Google's search engine results only when the search engine retrieves a keyword-related search result. In the Google Network, ads are distributed on topical web pages using an automated algorithm and according to pre-defined keywords. The operating company for the services of Google AdWords is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA. The purpose of Google AdWords is to promote our website by displaying interest-based advertising on third-party websites and in the search engine results of Google's search engine and by displaying advertisements on our website. If an affected person reaches our website via a Google ad, a so-called conversion cookie will be deposited on the affected person's system by Google. We have already explained what cookies are under General Information on Cookies. A conversion cookie expires after thirty days and is not used to identify the data subject. The conversion cookie is used to trace whether certain sub-pages, such as the shopping cart from an online shop system, were accessed on our website, if the cookie has not yet expired yet. The conversion cookie informs both us and Google whether an affected person who came to our website via an AdWords ad generated revenue, i.e. completed or cancelled a purchase. The data and information collected through the use of the conversion cookies are used by Google to create visitor statistics for our website. These visit statistics are then used by us to determine the total number of users who have been sent to us through AdWords ads, in order to determine the success or failure of each AdWords ad and to optimize our AdWords ads for the future , Neither our company nor any other Google AdWords advertiser receives any information from Google that could identify the data subject. The conversion cookie stores personal information, such as the web pages visited by the affected person. Each time you visit our web pages, your personal information, including the IP address of the internet connection used by the data subject, will be transferred to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may transfer such personal data collected through the technical process to third parties. The data subject can prevent the setting of cookies by our website, as shown, by means of a corresponding setting of the internet browser used and thus permanently contradict the setting of cookies. Such a setting of the internet browser also prevents Google from setting a conversion cookie on the affected person's system. In addition, a cookie already set by Google Analytics can be deleted at any time via the internet browser or other software programmes. Furthermore, the data subject has the opportunity to object to Google's interest-based advertising. To do this, the affected person must call the link from each of the internet browsers she or he uses and make the desired settings there. For more information about Google's privacy policy, please visit .

  • Criteo

On some of Teekanne's websites, third party advertising is published by Criteo SA, 32 Rue Blanche, 75009 Paris, France. The purpose of the service is to point out to our users further content that is related to the content read by the user. The content displayed is technically and regarding the content controlled and delivered only by Criteo. If the user has not opted-out, the selection of displayed advertising will also be based on the content that the user has recently and recently viewed on the website in question. Criteo collects only anonymous data, according to company information.

Teekanne also uses Criteo to post advertisements on third party websites and third party emails ( to address Teekanne's previous customers. In this case, the person of the customer is not identified, but only the customer is  recognized in pseudonomised form. This is done via various devices of the customer by means of encrypted (not re-encipherable) email address. The storage period of the cookie is 180 days. More information:

Criteo informs about the collection and use of usage and other data as the responsible entity in its privacy policies at There you also have the option of objecting to the use of usage and other data for specific purposes (your preference - "opt-out"). Advertising will then no longer be controlled on the basis of usage data collected by Criteo.

  • Browser plugin

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: . Opposition to data collection You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Deactivation of Google Analytics. For more information on the handling of user data on Google Analytics, see the Google Privacy Policy: . Order Data Processing We have entered into an order data processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics. Demographic data collection by Google Analytics This website uses Google Analytics' demographic features. As a result, reports can be created that contain statements on the age, gender and interests of the site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This data can not be assigned to a specific person. You can disable this feature at any time through the ad settings in your Google Account, or generally prohibit the collection of your data by Google Analytics as outlined in the section "Opposition to Data Collection".

  • Social Media (here: Facebook)

On our website so-called social plug-ins, especially the "Like" button of the social network, can be used. is operated by Facebook Inc., located in the United States (1601 Willow Road, Menlo Park, California, 94025, USA). If you visit a website of our website that contains such a plugin, your Internet browser (such as Internet Explorer or Safari) connects directly to the Facebook servers. The use of the Social Plugin (legal basis Art. 6 (1) (f) GDPR) is based on our legitimate interest in the analysis of user behavior in order to optimize our internet offer as well as our advertising. We have no influence on the extent of the data that Facebook collects from it and inform you according to our knowledge: By integrating the plugin, Facebook receives the information that you have visited our website. If you are logged in to Facebook via your user account while visiting our website, Facebook can assign the use of our website to your user account. If you then interact with social plugins, e.g. press a "Like" button or use the "Tell a friend", "Share" or "Share with friends" function, then the corresponding information will be transmitted to Facebook and saved there. Even if you are not a member of Facebook, there is a possibility that Facebook recognizes and stores your IP address. For information on the collection and use of your data by Facebook, as well as your related rights and options, please refer to the privacy policy  of Facebook. If you are a Facebook member and do not want Facebook to associate your visit to our website with your local user account, you must log out of your Facebook user account before accessing our website.

In addition, our current Facebook post will be displayed on the homepage and on the "News" page For this purpose, the corresponding social plugins are integrated on both sides. If you visit either of these pages, your browser opens a connection to Facebook and sends the above data to Facebook.

  • YouTube

We have integrated YouTube on our website. YouTube is an internet video portal that allows video publishers to post video clips and other users to view, rate and comment on them free of charge. YouTube is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Each time one of the individual pages of this website is accessed by the data controller and a YouTube video has been integrated, the Internet browser on the data subject's information technology system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. More information about YouTube can be found at 

As part of this technical process, YouTube and Google obtain information about which specific subpage of our website is visited by the person concerned.
If the person concerned is logged into YouTube at the same time, YouTube recognizes which specific subpage of our website the person concerned is visiting by calling up a subpage containing a YouTube video. This information is collected by YouTube and Google and assigned to the respective YouTube account of the person concerned.

YouTube and Google always receive information about the fact that the person concerned has visited our website when the person concerned is logged on to YouTube at the same time as accessing our website; this takes place regardless of whether the person concerned clicks on a YouTube video or not. If such transmission of this information to YouTube and Google is not desired by the data subject, the transmission may be prevented by you logging out of your YouTube account before accessing our website. The privacy policy published by YouTube can be found at

  • Instagram

We have integrated parts of Instagram on this website. Instagram is a service that allows users to share photos and videos, and in addition, share such data on other social networks. Instagram is operated by Instagram LLC, 1 Hacker Way, Building 14 First Floor, Menlo Park, CA, USA.

Each time we access a single page of this Web site that is operated by us and on which Instagram (Insta button) is integrated, the Internet browser on the person's system is automatically prompted by the respective Instagram component to download a representation of the corresponding Instagram component. As part of this technical process, Instagram is informed about which specific subpage of our website is visited by the person concerned. 

If the person concerned is logged into Instagram at the same time, Instagram recognizes which specific subpage the person concerned has visited each time the person visits our website and for the entire duration of that person's stay on our website. This information is collected by Instagram and assigned to the Instagram account of the person concerned. 

If the person concerned clicks on one of the Instagram buttons integrated into our website, the data and information transmitted will be assigned to the personal Instagram user account of the person concerned and stored and processed by Instagram. Instagram receives information from the Instagram component that the person concerned has visited our website when the person is logged into Instagram at the same time as they visit our website, regardless of whether the person clicks the Instagram button or not. If Instagram does not wish to receive such information, it is prevented from doing so by the person logging out of their Instagram account before accessing our site.

Further information and Instagram's applicable privacy policy can be found at

  • Contact/inquiries

If you have questions or requests, we are at your disposal. We process your information to answer your product or service requests (Art. 6 sec. 1 b, f GDPR). The communication of address and telecommunication data marked as mandatory is required in order to be able to process and answer your request. The voluntary specification of further data facilitates the processing of your request. The details of your inquiry are stored after answering the request basically for six years, if it concerns commercial or business letters (Art. 257 sect. 4 HGB (Commercial Code), Art. 6 sect. 1 c GDPR).

  • Request for information material by post

For sending by letter post information material we collect address data (legal basis: Art. 6 (1) (a) GDPR). The mandatory information is required to allow addressing. The voluntary indication of the salutation allows us the salutation (legal basis: Art. 6 (1) (a) GDPR). You can revoke your consent at any time with effect for the future. We are assisted as a processor by our technical service providers and pass on your address data to logistics, transport and shipping service providers. Your data will be deleted after sending it to us. We process the data from orders or log-ins and other data collected outside the internet to the extent permitted by law for advertising by mail as well as for our internal customer analyzes (Art. 6 (1) (f) DSGVO). Our analyzes are regularly pseudonymised.

  • Email advertising

With your always revocable, express consent, we will inform you by email about our products and promotions such as competitions and events of our shop and / or our various product newsletters (Art. 7 sec. 2 No. 3 UWG (Law Against Unfair Competition)). We will process your mandatory information upon granting your consent in order to send you the newsletter (s) selected by you and to be able to address you personally (Art. 6 (1) (f) GDPR). In order to be able to receive certain newsletters, you must first register (see the explanation under Registration). When soliciting your consent, we use the online double-opt-in procedure to prevent our emails from being sent to the email addresses of people who have not requested or requested them. In this case, your IP address is also recorded and stored for documentation purposes in accordance with the specifications of the data protection supervisory authorities. (Art. 7 (1), Art. 6 (1) (c) GDPR). if you have given us your email address when registering or ordering, we will also inform you by email about our products, which are similar to those you have purchased. Of course, you can object to basic rates at any time. (Art. 7 sec, 3 UWG (Law Against Unfair Competition.) We store your data collected for advertising purposes as long as the advertising purpose exists or a revocation of your consent or your objection to the processing of your data for advertising purposes is reached y us (see section 3.)

  •  Purpose changes

If we change the purposes of the processing over time, we will inform you in advance by updating these privacy notices.

  • Extended memory periods

The specified retention periods may be extended accordingly if, in individual cases,  there is a longer statutory or contractual retention period, especially when the data is processed for different purposes.

4. What are mandatory information or required fields?

If the survey identifies specific data fields as mandatory fields and / or is marked with an asterisk  *    , the provision of such data is either required by law or contract, or we require it this data for the conclusion of the contract, the desired service or the stated purpose. The specification of the data is of course also in the mandatory fields at your discretion. Failure to do so may result in the contract not being fulfilled by us or the requested service not being provided or the stated purpose not being achievable.

5. Information about cookies and newsletters

  • Cookies

On the website of Teekanne GmbH, web analytics technologies collect and use data for marketing and optimization purposes. For the sake of clarity, we would like to explain the subject of cookies here. Cookies are small text files that are stored on your computer. These are used in order to enable recognizing of your Internet browsers. From this data, user profiles are created under a pseudonym. Unless you have specifically consented to this, this information will not be used to identify you personally and will not be collated with personally identifiable information about the recipient of the pseudonym. IP addresses are only used anonymously in this procedure. We use this information solely to optimize our offer and to tailor it to our customers' needs. You can object to the creation of pseudonymous usage profiles by setting an opt-out cookie. In addition, we use cookies to make the use of our website customer-friendly. We use information about the date and duration of a visit to our website as well as the pages viewed by the visitor. Most browsers are set to automatically accept cookies. You can set your web browser to notify you when cookies are set or to refuse or restrict the setting of cookies in general. If you deactivate or restrict cookies using your browser, then various functions on our website will no longer be usable for you. You can always delete stored cookies using your web browser, even automatically.

Use the links below to find out about this option for the most popular browsers:

  • Explorer:
  • Firefox:
  • Google chrome:
  • Safari:
  • Opera:

If you have not made or make any other settings, cookies will remain on your device until the browser closes, enabling the required technical features and ensuring that cookies remain on your device, other cookies can remain for a longer period.

6. Data security

We take technical and organizational precautions to protect your personal data against accidental or intentional manipulation, loss, destruction or access by unauthorized persons and to ensure the protection of your rights and compliance with the applicable data protection regulations of the EU and the Federal Republic of Germany. The measures taken are designed to ensure the confidentiality and integrity of your data and to ensure the availability and resilience of the systems and services in the processing of your data in the long term. They should also quickly restore data availability and access to them in the event of a physical or technical incident. Our security measures include encryption of your data. All information that you enter online will be technically encrypted and then transmitted. As a result, this information can never be viewed by unauthorized third parties. Our data processing and security measures are constantly being improved in line with technological developments. The employees of Teekanne GmbH are obligated in writing to maintain confidentiality and to comply with the data protection requirements of the GDPR.

7. Changes

The privacy policy must be adapted from time to time to the actual circumstances and the legal situation. Please check the privacy policy before using our store to be up to date on any changes or updates.


As of  May 2018


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  • Date privacy notice